90% of the peers can't do it, Sunny Glassware always stands in the customer's perspective
In the glass products industry, Sunny Glassware is a trustworthy partner. Sunny Glassware has a 20-year history of glass products, and various products are exported to more than 30 countries and regions. Sunny Glassware adheres to a principle, that is, always stand in the customer's perspective for the sake of customers, and solve customers' problems as their own problems.
I remember last year, an old customer Amy had cooperated with Sunny Glassware for more than 4 years. At the end of the year, there were some problems with the funds of customer Amy. When the goods were about to arrive at the port, the customer suddenly said that he could not pay the balance of the entire batch of goods to Sunny Glassware, and hoped that Sunny Glassware could help him, release the goods first after paying part of the payment on credit, and wait until one month later to pay the outstanding balance. At that time, our first reaction was to refuse, because the outstanding payment was not included in our cooperation agreement, and if the outstanding balance could not be recovered, it would cause us great economic losses. But the customer did face difficulties.
This is also a test for Sunny Glassware. After considering various factors with our boss Frank, Sunny Glassware did not choose to stand idly by in the face of the customer's predicament. We decided to stand with customer Amy to overcome this difficulty. We asked the customer to pay 70% of the remaining balance, and the remaining 30% can be paid one month later. This figure is within the current range of what the customer can take out.
Although this order did not make money, Sunny Glassware always stands with customers, anxious about customers' needs, thinking about customers' needs, and helping customers with their needs. Sunny Glassware provides high-quality products and services. When customers are in trouble, we also have the obligation to lend a helping hand and help customers as much as possible. We believe that only in this way can we help each other and support each other, and achieve each other and grow together.
