What about delays in product deliveries caused by European subway strikes?
European customer Juju has been looking for a batch of high quality candle holders to meet his customer needs. He searched many suppliers online, but finally chose Sunny Glassware. Sunny Glassware has a 30-year history of glass products, and various products are exported to more than 30 countries and regions. Our candle holders are of high quality and reasonable price, and our service is also very good.
Juju quickly selected samples of the candlesticks he wanted and ordered a batch. The whole process was very smooth, our sales team and customer service team were very professional, responded to his questions in a timely manner, and helped him resolve all doubts.
However, when it came time to pay, something went wrong. Juju's project manager fell ill. At the same time, there was a subway strike in Europe, and many people could not go to work, resulting in delays in payment and delays in delivery. In order to ensure that we can catch up with the customer's peak sales season, we will continue to follow up on the customer's situation.
When contacting the customer for the second time, the customer replied that he was sick and needed to reply to us a few days later. This made us very worried about continuing to send emails to the customer. In order not to affect the delivery schedule, we had to ask other colleagues of the customer to help. The client's colleagues were very supportive and helped us get in touch with the project manager. Cindy used the vacation time to cooperate with customers, coordinate team resources of both parties, and solve payment problems. Finally, at 2 a.m., the client was finalized. Thanks to Cindy for her perseverance, but also to the team for their assistance.
In communication again and again, the customer's order starts production. Values of Sunny Glassware: Reliable quality, once smashed 80,000 candlesticks in public because of a flaw that was almost impossible to see. Our product quality inspectors check the products very carefully to ensure that each candle holder is of high quality.
Finally, the customer received the first batch of products and was very satisfied with Sunny Glassware's products, and the products sold well in the European market. The customer also said that Sunny Glassware will be her candlestick supplier and maintain a long-term cooperative relationship. This is the result of our team's hard work and we are very proud of it.
